Passengers rights

You can consult the complete guide of your rights as passenger here:

Consult your rights

 

The Mediation of Tourism and Travel propose a free device of mediation for the consumer. 

 

To answer your remarks, suggestions and complaints, the airport provides you a specific department. You can send all your demands to this department by:

 

For a complaint: having seized the department mentioned above and in absence of a satisfactory reply within 60 days, you can seize  the mediator of Tourism and Travel.